We’re always delighted when our clients take the time to say nice things about us, but what makes it even better is when those compliments are not just about what we do, but how we do it. Your compliments inspire us to try even harder. The following extracts are from mail received from actual members, written in their own words.
Member: Thato Mfolo | Staff member: Norman Mkhari
Customer Service Desk
Case: Thato approached a legal firm to help get his name removed from debt review. He paid them R1 240 for this, but they never did anything. He never got his money back, despite demanding it, which is when he turned to SLP for assistance. Customer Service Consultant Norman Mkhari took the time to listen to Thato’s frustrations and helped him understand the process and steps to be taken in order to resolve his matter.
Thank you: “What an awesome service I received from Mr Norman Mkhari who is working at the customer service department, I really wish him big ups on his work going forward. The company really needs to have more people like him, what a humble and patient gentleman, I just hope his manager sees this. Thank you once again for a speedy and helpful service Mr Mkhari, I really appreciate it and please keep up the good
work, you are surely going places.”
Member: Sikelelwa Beyi | Staff member: Mdu Radebe | Tax Department
Case: Sikelelwa approached Scorpion Legal Protection in July 2018 for help with her tax submission. This was before her cover date (which was in August), but despite this, Mdu Radebe at the Tax Help Desk assisted Sikelelwa and in August the submission was finalised. Sikelelwa was overjoyed when she received her refund from SARS.
Thank you: “Thank you Scorpion for such a great service. Thank you mostly to M Hadebe for such great customer service, thank you for assisting me with my IRP5, you have been such a great help, well done and keep up with your amazing customer service and good work ethic.”
Member: Siboniso Manana | Staff member: Khomisani Baloyi
JHB Legal Call Centre
Case: Siboniso was involved in a motor vehicle accident on 29/04/2018 where the other driver was at fault. The respondent skipped a red robot and hit Siboniso’s car, which resulted in the respondent passing away. Siboniso was worried as to what would happen, but when he called Scorpion Legal Protection, Khomisani Baloyi assured him that Scorpion was there to protect him and explained the whole legal process to him.
Thank you: “I just want to commend Mr Baloyi from Scorpion Legal Protection, who assisted me telephonically and he was so professional on the phone. He made me feel really protected after I reported my issue to him, which concerned me, and after the call with him I was feeling ok and confident that nobody will touch me when I have Scorpion by my side.”
Member: Tsheko Mashishi | Staff member: Dikeledi Masemola
JHB Branch
Case: Tsheko came to Scorpion for help when, despite asking to have his deceased wife removed from his policy numerous times, his insurer continued to deduct a premium for her. Scorpion’s Dikeledi Masemola lodged a formal complaint with the insurer. She followed up on the investigation, ensuring that it had been escalated to the Council for Medical Schemes. She continued to pursue the case after this, constantly following up to make sure the insurer paid out the refund they owed Tsheko – directly into his account rather than to his employer.
Thank you: “I am grateful to Scorpion for sorting out my problem with the finance lender. After paying them back, they still wanted to hold on to my vehicle. Scorpion really went out of their way to resolve my problem.”
Member: Yvette Mediethe | Staff member: Chrystal Hartley
Specialist Insurance
Case: Yvette lodged a claim with her car insurer, but they delayed in paying her out, and she didn’t know why. Scorpion’s Chrystal Hartley chased the insurer to find out what was going on and when payment would be made. She was told that there were outstanding blood test results from the third party (who was under the influence of alcohol). Chrystal continued to follow up, and as soon as the insurer got these results, made sure that Yvette’s claim was paid out to her. Chrystal again followed up to ensure that the repairs on Yvette’s car were done properly and she was happy.
Thank you: “I would like to thank Scorpion Legal Protection and Chrystal Hartley for the excellent service provided during my problems with my car insurance. I really appreciate the fact that you went the extra mile.”
Member: Sbusiso Doctor Mahlangu | Staff member: Pragasen Naicker Specialist Contracts
Case: Sbusiso loaned the respondent money, and was having difficulty getting the money owed to him back. Scorpion’s Pragasen Naicker contacted the respondent and stayed on his case until he eventually promised to make payment. When Pragasen sent the Acknowledgement of Debt letter, the respondent changed his mind and refused to sign. Pragasen then sent the respondent a Letter of Demand. Eventually, thanks to Pragasen’s tough handling of the matter, Sbusiso got his money back.
Thank you: “I had a case in which one guy was refusing to pay me and I reported my case to Scorpion Legal Protection and they called the guy at first he took it lightly, but when Pragasen Naicker did future follow-ups the guy saw how serious the matter was and he paid all my money back in 30 days:) The service I got with Scorpion Legal Protection is top of the range, and I would refer anyone to them because I know that with them we are safe.”