The answers to the questions below are only a summary. Please refer to your Legal Membership Agreement document for exact details.
Legal issues can be stressful, but we’re here to make the process as straightforward as possible. Whether you're already a Scorpion member or considering joining, here’s how we can help:
-
I need legal help / Help with claiming
-
For Non-Members
To access our legal services, you’ll need to be a Scorpion member. Membership gives you access to expert legal assistance and other valuable benefits.
Join Now to get started today.
For Members
Please read Section 11 of your Legal Policy Document, which explains the Claims Process in detail. Here’s how to claim from your Scorpion Legal Policy:
STEP 1
Report your matter to us on our 24-hour Legal Help Line 0861 333 333, email us on newinstructions@scorpion.biz or visit one of our branches.
If your issue is a labour or civil matter (not criminal), our legal counsellors will try to resolve it on a reasonable basis. If it is covered matter, and we decide that we cannot resolve it, or that it is complicated or requires immediate action, or it is a criminal matter, we will refer you to a network lawyer or you can consult your own lawyer.
STEP 2
If you have chosen a network lawyer, he/she will submit our official claim form (OCF) to us on your behalf. If you choose another lawyer, you or your lawyer must submit the OCF to us.
Claim Forms
We cannot process your claim for insurance cover unless we have received the Official Claim Form (OCF). Once we have received the OCF, and before we can decide whether your matter qualifies for insurance cover or not, we may request more information from you or your lawyer. If it qualifies, we will issue a written confirmation of cover to your lawyer.
Please note: We will not pay legal expenses incurred before we have issued a written confirmation of cover, nor while you are not a paid-up member.
STEP 3 - FIRST OPTION
If you decide to use a network lawyer, we have the information about who specialises in particular types of cases. You can request this information from us.
Network lawyers have agreed to charge according to our tariffs and to assist you to comply with your obligations under this agreement. Your network lawyer will deal directly with us in connection with your insurance claim and there is no risk of being charged above the tariffs, which may happen under Step 3 - Second Option (see below).
STEP 3 - SECOND OPTION
If you decide to use a lawyer who is not a network lawyer, you must provide us with an official claim form within 7 days of consulting with this lawyer.
Please be aware that the lawyer you choose:
- May not be prepared to charge our tariffs or,
- May not agree to assist you to comply with our reasonable requests for relevant information.
It is in your own interests to clarify the two points above with your lawyer. If you or your lawyer do not provide us with the information we reasonably need to process your insurance claim, we will not pay any of your legal expenses.
If your lawyer agrees to co-operate but does not agree to charge at our tariffs, we will adjust the lawyer’s total charges to our tariffs and pay that amount. You will be personally responsible to pay the shortfall to your lawyer out of your own pocket.
Need help with a claim? Click here to chat to Scorpi Bot for immediate assistance. You can also click here to connect with a Scorpion LiveChat agent on Messenger for assistance. (LiveChat is available from Monday – Friday 08:00 – 16:30 and Saturdays 07:00 – 10:00.)
-
I need help with Member’s Portal
-
Member’s Portal is our members-only section – you have to be a member to access this part of the site. If you are not a Scorpion member, you will not be able to register or access Members’ Portal.
On the Scorpion Legal Protection website (www.scorpion.biz), the Members’ Portal link is located at the top right corner of the homepage (the little blue avatar icon). Simply click on this link to access the login page. From there, enter your ID number or policy number, followed by your cell number or email address. You will then receive a One-Time Pin (OTP), which you need to enter to complete your registration or login process.
What can you do in Member’s Portal?
- View your policy details, including benefits and cover limits.
- Access and download important policy documents.
- Make premium payments securely online.
- Update personal information, like contact details.
- Request assistance for legal matters.
- View payment history and update payment details.
- Access all our legal contracts and documents, plus exclusive legal contracts only available to members.
- Download your membership card for easy reference.
- Contact customer support for queries.
I am having trouble accessing Member’s Portal
We’re sorry to hear this!
To log in to the Members’ Portal, click on login on the Scorpion website. Enter either your ID number or contract number in the first block. Enter either your e-mail address or cell phone number in the second block and then click on "Submit”. Please remember that the cellphone number or e-mail address you use must be the one Scorpion has on your contract. If this has changed, please update your contact details with us first.
If you’re still not coming right, you can click here to chat to Scorpi Bot for immediate assistance. You can also click here to connect with a Scorpion LiveChat agent on Messenger for assistance. (LiveChat is available from Monday – Friday 08:00 – 16:30 and Saturdays 07:00 – 10:00.)
I am having trouble paying my premiums through Member’s Portal
We’re sorry to hear about the trouble! You can click here to chat to Scorpi Bot for immediate assistance and guidance on ways to pay your premium. You can also click here to connect with a Scorpion LiveChat agent on Messenger for assistance. (LiveChat is available from Monday – Friday 08:00 – 16:30 and Saturdays 07:00 – 10:00.)
-
I need help with my membership card
-
Waiting for your physical membership card? Don’t worry – you don’t need the card in hand to be an active member or to make a claim. While we do send physical cards via the Post Office, delays can happen that are unfortunately beyond our control.
You can get your digital card by chatting to Scorpi Bot here.
You can also download it through the Members’ Portal.
1. Go to Members’ Portal
Log in using your membership details.
2. Download Your Digital Card
Once logged in, your digital membership card will be saved to your profile. Click on ‘Download Membership Card’ and it will open. Save it to your phone.
3. Use It Anywhere
Show or use your digital card wherever you would have used your physical card – it’s just as valid!
Switching to a digital card is faster, more convenient, and always accessible when you need it. If you need help accessing the Member’s Portal, we’re here to assist.
-
I want feedback on my case
-
We understand that waiting for updates on your case can be stressful. If you’d like to check on the progress, our team is here to assist you.
How to Request an Update
To get feedback on your case:
1. Contact Us
2. Provide Your Details
Be ready to share your policy number and possibly additional information we may request. This helps us locate your file quickly.
3. We’ll Take It from Here
Once we have your details, we’ll contact the lawyer handling your case and get back to you with an update as soon as possible.
We’re committed to keeping you informed every step of the way. If you have any concerns, don’t hesitate to reach out!
You can also chat to Scorpi Bot for assistance here.
-
I need help with paying
-
Are you struggling to pay your Scorpion premiums? You can chat to Scorpi Bot for assistance here.
You can also chat to one of our Scorpion LiveChat agents, who can help guide you through your problem, here. (LiveChat is available from Monday – Friday 08:00 – 16:30 and Saturdays 07:00 – 10:00.)
You can also call us on 0861 333 333.
-
I need help with joining
-
We're excited that you've decided to join! 👌
To join a Legal Policy: Click Join here below, and fill out the online application form.
To join a Funeral Plan: You cannot apply online. Simply SMS the word 'FUNERAL' to 34453, and we’ll call you to assist with this application.
-
What is the Scorpion Paralegal Services benefit?
-
Paralegal services are dispute prevention services that we provide through our in-house, legally trained counsellors.
-
How can I get Scorpion’s paralegal services?
-
You can get Scorpion’s paralegal services by making an appointment to consult with a legal counsellor at any one of our nationwide Scorpion branches or by calling our 24/7 legal call centre on 0861 333 333. You can also contact us via any one of our digital channels – Facebook, website or WhatsApp. Our customer care consultants will direct your query to our legal department, and one of our legal counsellors will call you back.
-
Am I automatically entitled to paralegal services as a Scorpion legal policy member?
-
No, we provide paralegal services to you at our discretion. We have no obligation to do so, and we may set limits on these services at any time.
-
What if my matter cannot be resolved through paralegal services?
-
If we cannot resolve your matter through paralegal services, we will refer your matter to one of our in-house paralegal specialist departments or to a network lawyer in terms of the Legal Expenses Insurance Cover benefit. The referral is, however, dependent on your cover, terms, conditions, and limitations as set out in the Membership Agreement.
-
Can I claim paralegal services if my matter is excluded from cover?
-
If you need help with an excluded matter, our legal counsellors will try to help you as best they can through paralegal services, as long as you are a paid-up member (you are not behind in paying your premiums). Our legal counsellors can give you advice, write legal letters or negotiate with third parties on your behalf.
Remember, though, that as per the terms and conditions of the Membership Agreement, Scorpion has discretion in whether or not to offer paralegal services, and there are a few excluded matters where no paralegal services can be offered. You would also not be able to claim the Legal Expenses Insurance Cover benefit, which means we cannot represent you in court.
-
What is a Scorpion Paralegal Specialist Department?
-
To ensure that you get the best legal help, we structure some of our paralegal counsellor teams into specialist departments. Each department specialises in a different legal field, for example, labour, motor vehicle, tax, etc. Specialisation allows us to train dedicated staff in specialised legal fields, resulting in quicker resolution of matters and higher success rates.
-
What is the Legal Expenses Insurance Cover benefit?
-
If Scorpion’s in-house legal counsellors are unable to resolve your matter through paralegal services, and you or your family need legal representation in court proceedings, Scorpion will offer you the choice of a network lawyer to help defend or enforce your legal rights. Scorpion’s payment of the lawyer’s legal fees/expenses is the Legal Expenses Insurance Cover benefit.
Please note, however, that there are terms, conditions and limitations applicable to the Legal Expenses Insurance Cover benefit, which are set out in the Membership Agreement.
-
Are there limitations on the Legal Expenses Insurance Cover?
-
Yes, there are limitations on how much we pay for lawyers. These cover limitations are covered inter alia, from Sections 7 to 10 in the Membership Agreement.
-
What is a network lawyer?
-
This is a panel of admitted attorneys that we have contracted with to assist our members with legal representation in court, tribunal or arbitration proceedings. The attorneys on the Scorpion network work according to the Scorpion Schedule of Tariffs.
-
Can I choose my own lawyer or do I have to use one of Scorpion’s network lawyers?
-
Yes, you can choose your own lawyer, but the lawyer will only be paid according to the Scorpion Schedule of Tariffs. If the lawyer charges more than the Scorpion Schedule of Tariffs, you will have to pay for the difference. Scorpion network lawyers have agreements in place with Scorpion, which means we can guarantee the quality of their work. If you choose your own lawyer, we will not be able to guarantee the quality of the lawyer’s work, as we don’t have a service agreement or relationship with them.
-
What is the Scorpion Schedule of Tariffs?
-
The Scorpion Schedule of Tariffs is the agreed upon amounts that we have contracted with network lawyers for their services, and are paid to the network lawyer as part of your cover.
-
Do I have cover for a case that occurred outside South Africa?
-
No, we only pay legal expenses for a case initiated and finalised in a court/ tribunal in South Africa regarding relevant events that happened in South Africa. This includes the execution steps and any recovery associated with the case.