Membership Basics

1. Your Membership Agreement

It's crucial to familiarise yourself with the terms and conditions of your membership. We encourage you to read through the document to fully understand your rights and obligations.

View Your Policy Legal Membership Agreement View Your Funeral Plan Policy Document

You can also access your membership agreement by chatting to Scorpi Bot.

2. Accessing Your Membership Card

Even if you haven't received your physical membership card, your membership is active. You can access your membership card through various methods:

Scorpi Bot: Scorpion's AI assistant designed to make your life easier. You’ll be asked to enter your contract, ID or cellphone number.
WhatsApp: Add Scorpion Legal Protection (011 842 7890). Follow the prompts to get your card. Download and save your membership card.
Facebook: DM us directly for assistance.
Branch Visit: Inquire if the branch can print your card while you wait.
Call: Contact our Admin department at 0861 333 333 for support.

Remember, your benefits are accessible even without the physical card.

3. Premium Payments and Updates

To ensure your policy remains active and to receive the benefits, it's important to make your premium payments on time. The premium amounts can vary based on the specific plan and the age of the member. If you have any specific questions about premium payments or need assistance, feel free to reach out to us through our LiveChat or call our 24-Hour Legal Help Line at 0861 333 333.

There are a few easy ways to pay your premium: ‎
Members' Portal: On www.scorpion.biz click 'Login' at the top right to access the portal. ‎
Debit Order: Premiums come straight from your bank account.
Stop Order: Premiums come from your salary (government/municipal employees only). To set it up, call 0861 333 333. ‎
EasyPay Outlets: Pay at places like Pep, Pick n Pay, Checkers or Shoprite using your EasyPay number (it’s on your membership card). And don’t forget your receipt! ‎ P.S. If you don’t know your EasyPay number, just ask! ‎ ‎
Scorpion Branches: You can also pay by debit card at certain Scorpion branches – just bring your membership card, ID, or policy number. Give the branch a call first to check if they accept payment by debit card.

If a debit order fails, it might be due to reasons like insufficient funds or outdated banking details. To update your information:

Scorpi Bot: Chat to Scorpi Bot to get your information updated.
Call: 0861 333 333
Visit: Your nearest Scorpion branch
DM: Send us a private message on Facebook and we’ll assist you
SMS: Send "CHANGE" to 34453 (Standard SMS rates and Ts & Cs apply)
Email: admin@scorpion.biz

4. Member Benefits

As a Scorpion member, you have access to a range of benefits designed to support you:

For a detailed comparison of policies and benefits, please refer to our Compare Legal Policies page.

5. Reporting a Legal Matter to Us / Making a Legal Claim

Please make sure you read Section 11 of your Legal Policy Document, which explains the Claims Process in detail. Below is a simplified breakdown of the process.

Report Your Matter to Us

Report your matter to us on our 24-hour Legal Help Line 0861 333 333, email us on newinstructions@scorpion.biz or visit one of our branches.

If your issue is a labour or civil matter (not criminal), our legal counsellors will try to resolve it on a reasonable basis. If it is covered matter, and we decide that we cannot resolve it, or that it is complicated or requires immediate action, or it is a criminal matter, we will refer you to a network lawyer or you can consult your own lawyer.

Your Matter is Processed

If you have chosen a network lawyer, he/she will submit our official claim form (OCF) to us on your behalf. If you choose another lawyer, you or your lawyer must submit the OCF to us.

Claim Forms

We cannot process your claim for insurance cover unless we have received the OCF. Once we have received the OCF, and before we can decide whether your matter qualifies for insurance cover or not, we may request more information from you or your lawyer. If it qualifies, we will issue a written confirmation of cover to your lawyer.

Please note: We will not pay legal expenses incurred before we have issued a written confirmation of cover, nor while you are not a paid-up member.

If You Choose to Use a Network Lawyer

If you decide to use a network lawyer, we have the information about who specialises in particular types of cases. You can request this information from us.

Network lawyers have agreed to charge according to our tariffs and to assist you to comply with your obligations under this agreement. Your network lawyer will deal directly with us in connection with your insurance claim and there is no risk of being charged above the tariffs, which may happen if you choose to use a non-network lawyer (see below).

If You Choose to Use a Non-Network Lawyer

If you decide to use a lawyer who is not a network lawyer, you must provide us with an official claim form within 7 days of consulting with this lawyer.

Please be aware that the lawyer you choose:
- May not be prepared to charge our tariffs or,
- May not agree to assist you to comply with our reasonable requests for relevant information.

It is in your own interests to clarify the two points above with your lawyer. If you or your lawyer do not provide us with the information we reasonably need to process your insurance claim, we will not pay any of your legal expenses.

If your lawyer agrees to co-operate but does not agree to charge at our tariffs, we will adjust the lawyer’s total charges to our tariffs and pay that amount. You will be personally responsible to pay the shortfall to your lawyer out of your own pocket.

Important Tips

Need help with a claim? Click here to chat to Scorpi Bot for immediate assistance, or here to connect with a human Scorpion LiveChat agent on Messenger for assistance. (LiveChat is available from Monday – Friday 08:00 – 16:30 and Saturdays 07:00 – 10:00.)

6. Policy Updates and Notifications

We regularly send out SMS communication and emails regarding important news and updates on your policy. It’s important that we have contact details for you that work and that you have access to so that we can communicate with you – especially if you have an open matter with us. Make sure you update your contact details with us if they have changed since you joined.

You can also stay informed by checking our Member News & Updates section. We provide updates on our policies, benefit enhancements, and other essential information here.
Update your information by chatting to Scorpi Bot, talking to one of our agents on LiveChat or by calling 0861 333 333.

7. Cooling-Off Period

We have a cooling-off period of 31 days from the date we receive your first premium. During this time, you can review the terms and conditions of your membership. If you are not satisfied with the cover provided and have not made a claim, you will receive a full refund. However, if you have received paralegal services or legal expenses insurance cover during this period, you will not be eligible for a refund.

To cancel your policy, please contact us on 0861 333 333, message us using LiveChat on our website, or email admin@scorpion.biz. You can also chat to Scorpi Bot for immediate assistance.

8. Contact Us

For any queries or assistance, feel free to reach out:

Scorpi Bot: For immediate assistance
WhatsApp: 011 842 7890
Facebook: Send us a DM
Phone: 0861 333 333
Email: admin@scorpion.biz
Branches: Visit your nearest Scorpion branch. Click here for our branch list.

We're here to help you make the most of your membership.